Your Terms & Conditions Questions Answered
Yes. Open your account settings, go to Personal Details, and update either field. We'll send a confirmation code to your current email so you can verify the change. New payment requests use your updated contact information, and support can reach you on the new number or email from that point forward.
When you close your account, any balance in your wallet remains yours. You must request a withdrawal to that balance within 30 days of closure, or it becomes subject to our account closure policy. Contact support in writing with your account ID and withdrawal method to collect any remaining funds.
Payouts to DANA, OVO, GoPay and QRIS usually complete within a few minutes after we verify your identity and check your account. Bank transfers may take 1-2 business hours depending on your bank. We'll send you a confirmation message to your registered email and phone once the payout is processed.
Yes. All deposits are recorded in your account wallet immediately upon receipt. If a technical issue occurs, our support team can verify your deposit from server logs and restore your balance. Your money is always recoverable, and we keep daily backups of all account data for this reason.
We share only the minimum data needed to process your deposit or withdrawal: your name, account number, transaction amount and timestamp. DANA, OVO, GoPay and QRIS providers have their own security policies. We do not share your game history, password or personal preferences with any external partner.
Absolutely. Submit a written data request to support with your account ID, and we'll compile your deposit history, withdrawal record, game activity summary and any personal details we hold. We send the file to your registered email within five working days at no charge.
Click Forgot Password on the login page, enter your registered email, and we'll send a reset link. Check your email and spam folder; the link expires in 24 hours. If you don't receive it, contact live chat or email support and they'll verify your identity and send a new reset code.
